Shipping Policy
Shipping Policy
Last updated: July 9, 2026
Thank you for choosing Pier Augé Paris.
This Shipping Policy explains our shipping destinations, delivery times, shipping fees, and procedures.
1. Shipping Destinations
We currently ship to the following countries and regions:
- France
- Germany
- Belgium
- Vatican City
- Saint Helena
- Czech Republic
- Denmark
- Finland
- Greece
- Greenland
- United Kingdom
- Hungary
- Ireland
- Switzerland
- Italy
- Netherlands
- Poland
- Portugal
- Spain
- Sweden
If your country is not listed above, we are currently unable to process shipments to your location.
2. Shipping Fees
Shipping costs are calculated based on the destination and shipping method selected during checkout.
France
- Free standard shipping on orders of €60 or more.
- For orders below €60, shipping starts from €5.95.
Other Destinations
Shipping fees vary depending on the destination country and will be displayed before you complete your order.
3. Processing & Delivery Times
Order Processing
Orders are generally prepared and dispatched within 1–3 business days after payment confirmation.
Estimated Transit Time
- France: 2–4 business days after dispatch.
- Other destinations: 2–8 business days after dispatch, subject to customs clearance where applicable.
Estimated Total Delivery Time
- France: 3–7 business days.
- Other destinations: 3–11 business days.
These delivery times are estimates only and may vary depending on the carrier, customs procedures, or exceptional circumstances.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number so you can follow the delivery status online.
5. Customs Duties & Taxes
For deliveries outside the European Union or to destinations where import duties or local taxes apply, any customs duties, import taxes, or similar charges are the responsibility of the customer.
Pier Augé Paris cannot be held responsible for customs delays or import restrictions imposed by local authorities.
6. Receiving Your Order
Please inspect your parcel upon delivery.
If you notice any visible damage, missing items, or delivery issues, we recommend noting your observations with the carrier whenever possible and contacting our Customer Service as soon as possible.
For shipping-related issues, please notify us within 7 days after receiving your order by emailing:
We will review your request and provide an appropriate solution, such as a replacement or refund where applicable.
7. Delayed Deliveries
If your order has not been delivered within 30 days after the estimated delivery date, please contact our Customer Service.
If the order cannot be fulfilled within a reasonable period, you may request cancellation by sending an email to:
Any approved refund will be processed within 14 days.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: info@pieraugeparis.com