Shipping policy

Last updated: March 25th 2026

1. It is Your responsibility to ensure the accuracy of Your details when placing Your order: name, complete delivery/billing address, email address, and telephone number. Delivery will take place at the delivery address You have indicated in the order form.

2. PIER AUGE delivers to France, Austria, Belgium, Czechia, Germany, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia.

Shipping costs are calculated based on the delivery method and destination chosen.

For deliveries within mainland France, we are pleased to offer complimentary standard shipping on all orders over €50. For deliveries to Austria, Germany, Ireland, the Netherlands, and Portugal, we are pleased to offer complimentary standard shipping on all orders over €80.

For orders below this amount, a base shipping fee starting from €5.95 will apply. The exact shipping costs will be clearly displayed in your basket before the final validation of your order. For other destinations, shipping costs vary by region and will be calculated at checkout.

3. Processing & Delivery Times:

3.1 Handling Time: Orders are processed within 1-3 business days.

3.2 Transit Time:

France Domestic: 2–4 business days after shipment.

Others: Estimated 2–8 business days (subject to customs clearance speed).

3.3 Total Delivery Time: Handling Time + Transit Time.

Delivery timeframes are provided as estimates only. Pier Augé Paris shall not be held liable for delays caused by the carrier or customs authorities. Should the delivery period be exceeded, the customer is requested to contact our customer service department at: info@pieraugeparis.com

4. When the parcel is sent, we will send You the corresponding tracking number by email. From departure to arrival, You have the possibility to track Your parcel by entering its tracking number on the carrier's website.

5. Customs fees and other taxes due in the country of arrival are Your responsibility and cannot engage the responsibility of PIER AUGE in case of customs retention of the Product.

6. Upon receipt of the parcel, You must verify the conformity of Your order. Any anomaly concerning the product references delivered must be reported on the receipt presented by the carrier and must be notified on the same day, or at the latest on the first working day following delivery, to PIER AUGE's customer service (email).

7. If you notice any damage or anomaly regarding the delivered products, we invite you to report it to the carrier upon receipt. In accordance with Article L.224-65 of the French Consumer Code, you have a period of seven (7) days following delivery to notify our Customer Service of any reservations or defects. This ensures we can provide you with a prompt solution, such as a replacement or refund.

8. In the event of a delivery delay exceeding 30 days, Pier Augé will contact you via email or telephone to discuss the status of your order. You may choose to cancel your order and receive a full refund by simply sending an email to our Customer Service team. The refund will be processed within 14 days of your request.