Refund policy

1. PIER AUGE is committed to providing You with high-quality products. Despite this, if You are not satisfied with Your order, You have a period of fourteen (14) days from the receipt of the Products to exercise Your right of withdrawal without giving any reason. 

However, in accordance with Article L221-28 of the French Consumer Code, this withdrawal right does not apply to sealed skincare products which have been opened or unsealed by You after delivery, for health and hygiene reasons.

To exercise Your right of withdrawal, You must inform us of Your decision to withdraw from the contract by sending us the withdrawal form, or Your return or exchange request by email to info@pieraugeparis.com, indicating the number and date of the order, Your first and last name, delivery address, and the Products concerned. 

PIER AUGE will acknowledge receipt of Your withdrawal request promptly upon receipt.

2. Once Your withdrawal request is received, PIER AUGE will inform You of the detailed procedure to follow. Products must therefore be returned unopened, unused, and in their original packaging within fourteen (14) days following PIER AUGE’s acknowledgment of Your withdrawal. 

PIER AUGE will reimburse all payments received from You, including standard delivery costs, within fourteen (14) days of receiving the returned Products. 

PIER AUGE may refuse the return, refund, or exchange of any product that has not been received within this period or that is incomplete, opened, used, or damaged, or whose original packaging has been damaged by You.

3. Any risk related to the return of the Product(s) is Your responsibility.

4. Return shipping costs are Your responsibility. PIER AUGE will not accept parcels sent cash on delivery.

5. Any request for additional information must be sent to: info@pieraugeparis.com or PIER AUGÉ, 253 rue Saint-Honoré, 75001 PARIS.

6. In accordance with Article L.217-4 and following of the Consumer Code, PIER AUGE is required to deliver a Product that conforms to the order and to be responsible for defects in conformity existing at the time of delivery.

According to Article L.217-5 of the Consumer Code, the Product is conform if:

1° it is fit for the purpose for which goods of the same type are normally intended and, where applicable:

  • it corresponds to the description given by PIER AUGE and has the qualities presented in the form of a sample or model;
  • it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;

2° or it has the characteristics defined by mutual agreement between the parties or is fit for any special use sought by the buyer, brought to the seller's attention, and accepted by the latter.

Article L.217-3 of the Consumer Code provides that "the action resulting from the lack of conformity is time-barred two years from the delivery of the goods."

7. Furthermore, according to Article 1641 of the Civil Code, "the seller is liable for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price, if they had known them."

8. If the Product(s) are non-compliant under the conditions provided for in Article 7.1 of these terms or if they have hidden defects within the meaning of Article 7.2 of these terms, You must exercise these warranties by sending Your request to (email) to notify the non-conformity or hidden defects of the Product(s). PIER AUGE will acknowledge receipt of Your request and inform You of the steps to follow in this process.

Any return of Products will be made under the same conditions as those provided for in Articles 2 and 3 of these terms.

9. Following the verifications made by PIER AUGE, if the non-conformity of the Product is confirmed, You will have the choice, in accordance with Article L217-9 of the Consumer Code, between the repair or replacement of the Product. However, PIER AUGE reserves the right not to proceed according to Your choice if this choice results in a manifestly disproportionate cost compared to the other method, considering the value of the Product or the nature and extent of the defect. In this case, PIER AUGE will proceed with the alternative remedy.

If non-conformity or a hidden defect is confirmed, You may choose between the termination of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code. PIER AUGE will bear the costs of returning the defective Product as well as the delivery of the repaired or replacement Product.