Shipping Policy
Last updated: July 9, 2026
1. Shipping Information
Please ensure that your delivery details are accurate when placing your order, including your name, billing and shipping address, email address, and telephone number.
Your order will be delivered to the shipping address provided during checkout.
2. Shipping Destinations
PIER AUGÉ currently ships to the following countries:
France, Germany, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Spain and Sweden.
3. Shipping Fees
Shipping costs are calculated according to the selected shipping method and destination.
Free Standard Shipping
- Free standard shipping on orders of €60 or more within metropolitan France.
For other destinations, shipping fees are calculated according to the destination country and the selected shipping method. Any applicable free shipping thresholds will be displayed during checkout.
Shipping charges are always clearly displayed before you confirm your order.
4. Delivery Times
4.1 Order Processing
Orders are prepared and dispatched within 1–3 business days after payment has been confirmed.
4.2 Transit Time
Metropolitan France: 2–4 business days
Other destinations: 2–8 business days
4.3 Estimated Delivery Time
France: 3–7 business days
Other destinations: 3–11 business days
Delivery times are estimates only. PIER AUGÉ cannot be held responsible for delays caused by the carrier or circumstances beyond its reasonable control.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number so that you can monitor the delivery of your parcel.
6. Delivery Issues
Upon receiving your order, we recommend checking the condition of both the parcel and the products.
If you notice any damage, missing items, or non-conforming products, please contact our Customer Service within 7 days of delivery at:
We will review your request and provide an appropriate solution as quickly as possible.
7. Delivery Delays
If your order has not been delivered within 30 days of the estimated delivery date, you may request cancellation of your order and receive a full refund by contacting our Customer Service at:
Any approved refund will be processed within a maximum of 14 days.
8. Contact
If you have any questions regarding shipping or delivery, please contact our Customer Service: